How long does it take for my order to be processed?
All orders are processed within 2-4 business days.
Can I personalize the blankets with my child’s name?
Yes! All of our blankets can be personalized with your child’s name or any other text you’d like. Simply add the personalization details in the “Name” box on the product page before checkout. Be sure to double-check the spelling!
How can i get support?
We’re always here to help! If you have any questions, concerns, or need assistance with your order, feel free to reach out to us through our Contact Us page or email us directly at support@snugglymates.com. We aim to respond within 24–48 hours on business days.
What materials are the blankets made from?
We offer our blankets in two soft and cozy materials: Velveteen Plush and Fleece Sherpa. Both materials are gentle on your child’s skin and provide warmth and comfort. Choose the one that best fits your needs!
Can I change my order after it’s been placed?
We accept changes or cancellations within 3 hours of placing your order. If you need to make adjustments, please contact us as soon as possible, and we’ll do our best to accommodate your request.
Do you offer custom designs or special requests?
Absolutely! If you have a specific design in mind or need a custom order, please send us a message. We love bringing your ideas to life and will work with you to create something special.
Can I cancel my order?
We accept cancellations within 3 hours of your purchase. After that, we’ve likely already started working on your order, and cancellations may not be possible. Please reach out if you need assistance.
What if I receive a damaged or incorrect item?
We take great care in packaging and shipping, but if your item arrives damaged or there’s a mistake with your order, please contact us within 7 days. We’ll make it right by sending you a replacement or offering a refund.
Can I rush my order?
We understand that sometimes you need your blanket quickly. If you require expedited shipping or a faster processing time, please reach out to us, and we will do our best to accommodate your request for an additional fee.
How are shipping and delivery handled?
We ship all orders promptly, and delivery times depend on your location. Orders within the US typically take between 2-5 business days, and orders to other locations may take between 10-30 business days. You will receive tracking information as soon as your order ships.